Principles / Show the working
Your business needs a way to stay in control.
We define which actions the system can take, what we record about them and who can access those records.
Safety
A person can stop the work.
Give each tool the smallest useful permission. Test the cases that should fail. Keep consequential actions behind an explicit decision.
Inside a single run
See what the system is allowed to do.
01Read the enquiryAllowed
02Prepare a replyAllowed
03Send after approvalNeeds a person
A tool receives a defined scope. Sending the reply waits for a person.
Illustrative controls · Designed into each engagement
A conversation becomes a map. The map becomes something you can try.
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